Carl Warren & Company
Senior Claims Adjuster
ABOUT THE COMPANY
Carl Warren & Company is a leading nationwide Third Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.
JOB SUMMARY
We are looking for a Senior Claims Adjuster that will oversee and assist customer service employees in performing their job duties, such as responding to customer inquiries and resolving issues or complaints.
- Executes client strategies to achieve claims quality, customer service, and operational objectives.
- Proactively work claims to ensure file quality meets Carl Warren's Claim Handling Guidelines and client requirements.
- A high level of productivity is measured according to the age and complexity of the assigned caseload.
- Maintains a timely diary of claims.
- Consistently achieves audit scores of 90% and above.
- Focuses on providing the client with an outstanding work product.
- Provides excellent customer service to internal and external customers.
- May be required to prepare reports for clients and present claims in a roundtable setting or at a claim review.
- Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum.
- Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs"
REQUIREMENTS
- 7+ years of experience in the P&C industry.
- Public Entity experience is a plus.
- 5+ years of handling litigation management and claims of moderate to high severity.
- Knowledge of claims processes and procedures, in addition to the overall knowledge of the insurance industry
- Excellent verbal and written communication skills
- Strong knowledge of Microsoft and claims software applications
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and, at times, stressful environment
- Read and understand legal documents
COMPETENCIES
Consistently and effectively communicates with a diverse spectrum of people across the organization. Effective listening and communication skills to disseminate highly complex information to a varied audience.
Problem Solving & Decision Making: Determines steps to obtain the best outcome of claim resolution. Considers short and long-term effects through the decision-making process to ensure all stakeholders are involved.
Aligns and supports goals that promote a client-centric culture. Services the needs of both internal and external clients, understands all performance expectations, is committed to delivering high-quality service, can communicate often, and is responsive to all timely requests. Has a passion for delivering high-quality work.
Ability to work with people, engage other team members, maintain optimism, build relationships, and be resilient and approachable. Leads by example.
Continuously monitors the process and makes recommendations for improvements. Continually assesses the success of claim outcomes and keeps a breadth of the market and industry changes.
Demonstrates the ability to investigate, evaluate and resolve claims. Maintains own technical expertise through projects, designations, continuing education, etc. Models learning and growth by having a solid understanding of best practices. Has a working knowledge of claims workflow and a strong sense of the processes—proven track record of performance.
JOIN US
We aim to be the best, so we hire the best. Our employees are our brand; we want you to be successful and drive business results.
- 401(k) Plan + Employee Match
- Medical, Dental, Vision, & Life Insurance
- Short and Long-Term Disability
- Accidental Death and Dismemberment
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick Leave
- Flexible Spending Account (FSA)
- Professional Development Programs
- Work-life Quality & Flexibility
EDUCATION & WORK ENVIRONMENT
Experience & Education
- Field investigation experience is preferred
- Public entity experience is required
- A college degree in Business Management or equivalent discipline
- Insurance Designation (e.g., AIC, AIM, ARM, CPCU) and insurance-related courses preferred "
Physical Demands
Working Conditions
JOIN US
Email your cover letter and resume, including salary expectations. Include the job title in the subject header to careers@venbrook.com